General Terms and Conditions

1. Scope of the General Terms and Conditions
1.1. These general terms and conditions apply to contracts for the rental of holiday apartments for accommodation, as well as all other services and deliveries provided to the guest by GK Lieblings-FeWo GmbH.
1.2. Subletting or reletting of the holiday apartments provided and their use for purposes other than residential purposes is not permitted.
1.3. The guest's terms and conditions only apply if they have been agreed in advance. Deviations from these conditions are only effective if the provider has expressly confirmed them in writing.

2. Accommodation contract
2.1. The accommodation contract is concluded when the provider confirms the guest's booking request by telephone or in writing by post, email and/or fax and thereby accepts the booking (acceptance of the application).
2.2. The contracting parties are the provider and the guest. If a third party has booked for the guest, they are jointly and severally liable to the provider for all obligations arising from this contract, provided that the provider has received a corresponding declaration from the third party.
2.3. The guest is obliged to check the booking confirmation for accuracy. If the booking confirmation differs in content from the booking request and the guest does not raise any objections to this immediately, the content of the booking confirmation is deemed to have been contractually agreed.

3. Services, prices, payment, offsetting
3.1. The provider is obliged to keep the holiday apartment booked by the guest ready and to provide the agreed services. The holiday apartment corresponds to the standard of equipment of a holiday apartment. The provider only assumes a guarantee for expressly promised equipment features, but not for the subjective quality of the equipment (e.g. ventilation).
3.2. The guest is obliged to pay the applicable or agreed prices of the provider for the provision of the holiday apartment and the other services used by him. This also applies to services and expenses incurred by the provider for third parties at the request of the guest.
3.3. All prices include the currently applicable statutory VAT.
3.4. The guest is obliged to provide truthful information about the number of people occupying the holiday apartment. The holiday apartment is available for a maximum of the number of people stated in the booking confirmation in accordance with Section 2 Paragraph 1 of the General Terms and Conditions/booking confirmation of the respective online portal (Homepage/Booking.com/AirBnB/Fewo-Direkt/Expedia). Occupancy by a number of people exceeding this number requires the prior written consent of the host. In this case, the price for the rental of the holiday apartment increases to the price generally charged by the provider for a corresponding occupancy. The host is not obliged to accommodate additional people, even for a fee, but the number of people actually booked according to the booking confirmation. If unregistered people stay in the apartment, the host can cancel the booking and retain the full amount. The main guest and the unregistered person(s) are thus violating the Federal Registration Act according to §§ 29, 30 Federal Registration Act (BMG). The violation will be reported to the federal authorities. Visits from friends, family, relatives, etc. are not permitted without the prior written consent of the host. In the event of violations, a contractual penalty of €250.00 per unregistered person will be charged.
3.5. Payment of the price agreed for the rental of the holiday apartment and for the additional services agreed with the guest is due as follows: 30% deposit is due upon booking, the remaining 70% no later than four weeks before arrival. After your deposit, you will receive an invoice from us with the stated payment deadline. If the arrival is within four weeks of booking, the total amount must be paid immediately.
3.6. If there is strong suspicion of fraud, prostitution and acts of violence, the provider can withdraw from the contract and have the apartment vacated. No costs will be refunded and legal action will be taken immediately.

4. General rights and obligations, house rules
4.1. The guest must treat the holiday apartment and its inventory with care. The guest is obliged to comply with the house rules. Quiet hours apply from 10:00 p.m. to 8:00 a.m. During this time, special consideration must be given to the neighbors, including in the entrances and stairwells. To avoid disturbance, TV and audio devices must be set to room volume. Parties/events/celebrations are not permitted in the entire house/apartment. If the host determines that parties/events or celebrations of any kind are being held or that quiet hours are not being observed, a contractual penalty of €1,000.00 net plus the legally applicable VAT will be charged.
4.2. For the duration of the holiday apartment rental, the guest is obliged to keep windows (except tilted) and doors closed when leaving the apartment, to set all radiators to a low level and to switch off lights and technical devices.
4.3. For safety reasons, barbecuing of any kind on balconies/terraces/in gardens is strictly prohibited. In the event of violations, the provider can charge a contractual penalty of up to €1,500.00 plus the current statutory VAT plus, if there is damage, up to the full amount of the damage.
4.4. Pets of any kind are only allowed in certain holiday apartments. Please read the description of the selected holiday apartment carefully and on your own responsibility. If pets are accommodated in the holiday apartment that does not allow accommodation, the host or landlord can charge a cleaning fee of €300.00 plus the current statutory VAT and evict the guest from the apartment without any refund. The reason for this is that we offer all guests an allergy-free apartment. If allergy-free subletting is not possible due to keeping animals, the guest bears all further costs for the loss of rent and the replacement accommodation for the newly arriving guests.
4.5. There is a general smoking ban in the holiday apartment. In the event of violations, the provider can charge a cleaning fee of up to €300.00 (net). If the apartment cannot be rented out as a smoke-free accommodation due to smoking in the apartment, the guest will bear all further costs for the loss of rent plus alternative accommodation for the newly arriving guests. Smoking is only permitted on balconies and terraces. Please dispose of cigarettes in the ashtray.
4.6. Internet use is permitted as long as it does not violate the legal provisions. Criminal acts (in particular illegal downloads, page views) will be reported and prosecuted. The guest is solely liable for illegal use of the Internet.
4.7. The provider has the right to access the holiday apartment at any time, in particular in the event of imminent danger. In the event of a violation of the house rules, the host has the right to access the apartment at any time without giving the guest prior notice.
4.8. The provider is not liable for items brought in by the guest; they are not considered items brought in within the meaning of §§ 701 f. BGB. The provider's liability under these regulations is therefore expressly excluded. This also expressly applies to valuables that the guest keeps and/or leaves behind in the holiday apartment.
4.9. Our holiday apartments have not been furnished in a child-friendly manner (no safety sockets for children/stairs have no child protection, for example/kitchens, tables, beds and cupboards can have square edges). You are obliged to fulfill your duty of care towards your children.

5. Withdrawal from the contract/cancellation, cancellation
5.1. Cancellations up to two weeks before the start of the trip are free of charge except for a fee of 100.00 euros. From two weeks before arrival we charge 100% of the rental price.
5.2. Furthermore, the provider is entitled to withdraw from the contract for objectively justified reasons or to terminate it extraordinarily if, for example, a) force majeure in accordance with Section 5 Paragraph 5.1 or other circumstances beyond the provider's control make fulfillment of the contract impossible, b) the holiday apartment is booked with misleading or false information about essential facts, e.g. B. in the person of the guest or with regard to the purpose or with regard to the occupancy or with regard to the accommodation of animals, c) the holiday apartment is used for purposes other than residential purposes, d) the provider has reasonable grounds to believe that the use of the service endangers the safety or peace of other guests or neighbors or the reputation of the provider in public, without this being attributable to the provider's sphere of control or organization.
5.3. The provider must inform the guest immediately of the exercise of the right of withdrawal or termination. In the event of justified withdrawal or termination by the provider, the guest has no claim to compensation. There is also no right to a refund of the booking amount. The guest must compensate the provider for all damages for which he is responsible due to withdrawal or extraordinary termination.

6. Liability, limitation period, damages
6.1. The provider is liable for its obligations under the contract. Liability is limited to intent and gross negligence on the part of the provider, if and to the extent that it is not necessarily liable without limitation under the statutory provisions. If disruptions or defects in the provider's services occur, the provider will endeavor to remedy the disruption or defect upon knowledge of the disruption or defect or upon immediate complaint by the guest. The guest is obliged to do what is reasonable to remedy the disruption or defect and to minimize any possible damage.
6.2. The provider is not liable for items brought in by the guest. They are not considered items brought in within the meaning of §§ 701 f. BGB. The provider's liability under these regulations is therefore expressly excluded. This also expressly applies to valuables that the guest keeps and/or leaves behind in the holiday apartment.
6.3. The provider can demand payment of a deposit of up to €500.00 per apartment upon arrival. The guest is liable for all damage that he, his fellow travelers or his visitors have caused in the house of the holiday apartment, in the holiday apartment and/or to the inventory of the holiday apartment. The damage is settled at the replacement value of the damaged items. The guest has the option of paying the deposit with a credit card, PayPal or in cash. If damage occurs, the deposit will be retained up to the amount of the damage. If the damage caused exceeds the retained deposit, the person causing the damage is obliged to pay the damage or damage up to the actual amount of the replacement value on site. The provider will refund the deposit on the day of departure, but also after the final cleaning, unless otherwise agreed with the guest and provided that the holiday apartment does not show any damage for which the guest is responsible. The guest is obliged to report any damage to the host immediately. This applies in particular to damage that can also affect other apartments in the house (e.g. water damage, fire damage).
6.4. The guest's claims expire within 10 days, unless the provider is liable due to intent. The provider's claims expire within the respective statutory period. A justified cancellation of the holiday apartment does not give the customer any right to compensation.

7. Data protection
The personal data provided by the guest is stored electronically by the provider. The data is not passed on to third parties!

8. Arrival and departure, late departure
8.1. The holiday apartment is available from 2:00 p.m. on the day of arrival.
8.2. On the day of departure, the guest must make the holiday apartment available vacated from 9:30 a.m. If the holiday apartment is vacated late, the provider is entitled to an additional payment from the guest. This amounts to a) €100.00 (net) if the apartment is vacated by 10:00 a.m., b) 100% of the agreed overnight price/night if the apartment is vacated after 10:30 a.m. c) In addition, the provider is entitled to compensation for all further damages incurred as a result of delayed eviction.